I had a similar problem. Replacing the USB cable fixed it for me.

I will try this solution, but I do not believe it is a physical problem. Thank you!
I will post soon if there has been any improvement.

I’ve seen it so I stopped using tidal.

Usually happens after a long session and it may have something to do with undoing loaded tidal tracks

The first time it happened was in a longer session (approximately 2 hours), but in the other times it happens in less than 30 minutes. I'll also check the storage conditions and software history to see if that's the case.
I do not want to stop using the integration because it seems very comfortable for me.

What’s your free HD space at? Mine is super tight at this point and I’m wondering if that has anything to do with it.

My space is also quite limited, as I soon changed a 2tb HD for a 500GB SSD. I'm starting to believe that this is the question, however I'm not with a super limited space (still having about 100 / 80gb free).

2 things to never use in Serato DJ. Streaming services and Relocate Lost Files.

Really, it has not been a very good experience with Tidal. I am in the experience period, however believing that they can still improve this integration.



Changing the USB cable and using other ports did not solve the problem.

I did a session of about 1 hour and 30 minutes and, when loading a new track, Serato simply broke. Some lights on my DDJ-SX have stopped responding to commands, but the audio still works, as well as the functional part of the controller (such as effects, faders, others ...). The only thing I can do is shut down the software process and restart it.
Looking forward to trying a new solution.

I'm working with Serato Support on the same issue.
Windows 10 64-bit.

I have the same issue - I think it has something to do with the Internet Connection. If I change WiFi while downloading a track it often crashes.

If I loose internet connection during file download, it will not continue downloading that song, and I cant force it to reload. Really annoying...

By the way - It will often crash after a few songs. I cant play for one hour (or more) without a crash.

I love doing the free trial then cancel lol. Streaming services are never fail safe and you can’t record w/streaming tracks anyways so what’s the point. Oh and just noticed whitelabel.net closed up shop. What a shame cause it was pretty reliable eventhough it wasn’t a streaming service. These streaming services will be long gone soon just like pulselocker. Just another useless addon imo. Carry on...🙄

They should work on fixing other things like getting “echo out” right for once or updating Serato Video lol. Less features more stability. That’s what makes a solid program👍🏼

Had the same issue when I tried to log in to Tidal while I was mixing. Serato please sort it out

I have used DJay Pro with Spotify for a couple of years (mixing at home) and just swapped to Serato DJ Pro (DVS, Pioneer 1000s, Mixars DUO Mk2) with Tidal. Whereas DJay was faultless with Spotify, im finding Serato with Tidal quite buggy. Ive had a few freezes already (only swapped last week) and tempo drifting, even with proper beatgrids and sync on (dont shoot me!). Ive been through detailed DVS setup advice and optimised my laptop.
DJay honestly had none of these problems during the time i used it. Im quite surprised by it all. Guess it will get better over time.

I found out about this but luckily it was at a family cookout so it wasn't anything major. Will definitely not use the integration feature...this should have been fixed by now.

I 2 crashes this weekend I just started using Tidal. I'm on a MAC so Mac's have been pretty stable since I've been djing for over 10 years. It's crazy to think Tidal would even be an option with this many crashes. The worst part it happened during the Father and Daughter Dance. What an embarrasment. I'm very disappointed Serato. You've been good to me since Day 1 of your first release box until now. I'm using a Pioneer SX-2

I saw this thread a few weeks ago after I had the same problem you all had. I was in a sports bar mixing and Serato froze on me. Twice in three weeks. It sucked! Posted my laptop in surgery and a DJ buddy of mine called me up and said he had the same thing happened to him at a little league football game. He was using the hotspot on his phone.

I thought it was the hard drive, the computer, the wires....everything I threw money to. You know. Process of Elimination. Then I started to pay attention. Now, this worked for me and this is my input. This what maybe the problem that we are all having.

Optimization and hard drive/ram speed on your laptop is important. But, we all should know that. But here’s what’s just as important: The wi-fi connection. I stated to notice that when I pushed the Tidal search button and started tying while mixing, the system lagged big time! Also, it would take 45 seconds to load up a song from the Tidal server.

But at the end of one night at my club, I was looking for a song I couldn’t find in my hard drive. I pushed the Tidal button and searched for it. It took less than a second for the song to load!

I’ve discovered that if you’re going to use Tidal in Serato, you must be on the strongest connection possible. Best case scenario: Ethernet cable directly routed from the router to your laptop. If you are going to go over the air....there will be dropouts. If you have received a message that you can’t stream because the server can’t be reached and what’s already in your saved Tidal mapping list goes gray....that’s a bad connection. Which of you haven’t noticed yet, all of your playlist you’ve created in Tidal goes into Serato automatically once you sign in? As long as you have a connection , you can pull that selection into a deck without searching.

If you’re going to search Tidal while mixing, you will crash the system if you don’t do this: Turn the Tidal Search Engine Off WHEN NOT IN USE! If you have to find a song, select the button, find your song, place it where you need to and deselect the search engine. You will freeze the system if you leave the button in blue and constantly searching for your next song in your set. (Bad signal, log off of Tidal, Hard Drive is sleep, Memory Full, etc) It also helps to log out and log back in to Tidal before you begin mixing.

This has been my experience with the whole Tidal integration. It’s easier to just keep your playlist ready like you have been doing and just use Tidal almost as a last resort. Hopes this helps you since Serato hasn’t said anything yet.

Could be a starting point, as im having this same problem, opened a case with Serato and now praying for a reply...
I have a laptop with an ssd dedicated windows 10 partition, the installation is recent and the OS contains no software but Serato. This happened with me a couple of times now while in middle of gigs... While i use my phone 4G connection to get internet, ive tried using it as HotSpot and via USB tethering... It does not make any difference, crash still ocurs... Tried to reinstall Serato and delete all database files, follow the pc optimization guide but none of that worked... Whats strange is that my colleague that plays in a denon mcx800 does not have this problem on the same venue, while using the phone with the same internet provider... I hope that Serato fixes this as soon as possible, as for its a deal breaker...

I was receiving a lot of crashes when undo-ing tracks loaded in tidal multiple times.

Right! We all have to remember....it’s Wi-Fi! If you’re in a location where there’s three dozen or more folks are on the same line, you’re most likely will get kicked out! Or if you are on a crapy cell phone service that you use for a hotspot(*cough* SPRINT) then you will definitely get slow load times. I hope Serato test my theory and come up with a solution so we can use this great feature without any issues.

Let me add to this thread. Set up your playlists in Tidal. That way when you’re logged in, the playlist will be automatically in Serato without you searching for them. All you would have to do is put it in the deck to get analyzed(Since you can’t analyze streaming files automatically. You have to do it manually)

And sign in to Tidal every-time-you-open-Serato! I haven’t had a freeze since. Like I said....just my opinion in theory.

the useful thing about Tidal is searching for a song you dont have, luckily thats what crashes.

Just saw this thread because I’ve been having the same issue Serato DJ pro 2.1 Macbook Pro and Numark Ns7 3. I reached out to Serato and send the reports and everything and the end result they told me that my MacBook Pro processor wasn’t fast enough for the features mind you My Macbook Pro is actually pretty fast and I have plenty of ram and plenty of hard drive Space. I’m just hoping they get this fixed and updated version because the streaming was probably the only reason why I upgraded because I do a lot of weddings and all kinds of different functions so sometimes I don’t have a song I can just stream it rather than playing it from my phone. So I thought it was a great addition to Serato.

Yah mine crashes almost every time I use it for extended periods of time. Happened last night. ULTRA frustrating... I've tried tweeting Tidal & they could be one of the only companies that DOESN'T respond to DM's. I agree with one of the above posters where the WiFi stability is the MOST important thing here.

All in all, I'm gonna' keep making Tidal playlists & whatnot but I'm only gonna' use the service as a last resort as opposed to depending on it.

It's just not ready to use out yet consistently.

I had a crash the other day using it. Still not ready for prime time.

Is this still happening with the new update Serato dj Pro 2.2? I’m just asking because I’ve been on vacation I ever had a chance to test it out yet.

Yea it was on 2.2

I have done 80% Tidal gigs and have had zero issues but I am also making sure I am on NON-public Wi-Fi with at least 20MB/s. I get to the gig and fire up fast.com and if it's anything less I will completely disable the wi-fi on my laptops and IF a situation comes up where I do not have a must play song I will stick with my iPad using Spotify or Tidal via cellular.

What are your signal strengths as well as connection speeds?

I have the same problem.
While playing, or analysing tidal tracks Serato freeze and have to restart.
It’s the same tracks over and over again.

I did have problem with Bad liar - Imagine Dragons
After deleting the track in Serato and in the playlist on Tidal and then adding it again the track did work. So its probably not problem with the tracks but with the integration. I have tried 4 different version of “Bad liar - Imagine Dragons” and al off them works after deleting and adding it again to playlist.

My "fix" is to Analyse all tracks possible before I start my session.
New tracks i load and if it doesn’t analyse completely, I don’t play it. Most times I can do that.
If not, I have my phone as backup and play a track then I restart Serato

Now all the sudden I can't even load a track.

shits lame

Just checked myself and it is loading fine. Not saying you are lying just figured in case you were curious if its widespread.

I hope that its temporary and that the team is working on the integration problems.
One week ago, my tidal crates weren’t visible. Tidal is more of a backup for me and search worked fine. Next day after reboot the tidal crates/playlists was back.

This can happen from a low badwidth Wi-FI. kind of saving the user from themselves as it is not sufficient to use. Were you able to get a reading?

No problem to download and/or play.

The problem might have been that I started serato before i started wifi... Never happens at home, because its automatic... So this weekend i conected to wifi befor starting serato... and it worked fine.

I can't trust streaming tracks. Internet is spotty in most public venues and it causes my music to crash or stop right in the middle of a track. A Verizon Jetpack can get costly, slower, and still not quite stable.

We pay for Tidal and should have offline play available for paying subscribers. Pulselocker supported it. Spotify allows that but Serato doesn't support Spotify.

I'm sure with upgraded wifi in the near future it will be better. But right now, and for the near future as far as I can see, I can only truly trust my downloaded local files. I've had way too many issues running Tidal. I'll pay for services that let me download my music to play offline.

PS, Speaking of Pulselocker... After waking up to lose my library without warning, I don't trust streaming services like that AT ALL anymore. That was straight up BS to become semi-dependent on a service and have it yanked abruptly before a gig.

Good idea, don't trust it if you don't own it.

The streaming services are the gatekeepers of the rights as they are the ones who negotiated with the labels.

The rights with streaming is VERY different and that is why you can't easily record your sets with inside the software you dj with as is. Your best best is to bother your govt reps to streamline and make the laws around music like this easier to deal with.

It's not Serato, Pioneer, Native Instrument's fault, they are just trying to include the available resources.

I'm experiencing a similar issue however it crash on using my internal NAS over WiFi or USB 3.0 USB Ethernet adapter so i beginning to believe that serato has an issues what location and load times. I'm testing MIXXX and works perfectly so far as the indexing takes forever on 2 TB which i left overnight to run. i'm using a Numark Scratch Mixer and the mapping is all wrong so have to manually map the mixer but have access to the basics e.g. cross fader, etc but it work just no funky features e.g. filers, hot cues, etc. No issues with playback and crashing.

I'm going to test and older version 2.1.2 as this supports Scratch and i'll try changing the USB to to see what happens. Thanks for the post and much appreciate all the previous feedback that helps with this issue.

2013-ish mac ( 2.9ghz intel core i7 (3rd generation) (1 processor, 2 cores)
(i7-3520M) ) ; 16gb ram

i’ve been getting Tidal-related crashes nonstop.

from my experience, as others in this thread have suggested, i’m also of the opinion that it has to do with one or many of these...

- searching tidal for songs not yet in your library or tidal playlists (i.e. someone asks you for something you don’t have so you search tidal for it)

- trying to load songs from Tidal on a bad / spotty / unreliable Internet connection, such that the song does not load / analyse completely and you’re forced to eject it (possibly to do with the programs’s attempt to “write tags” to a file that isn’t completely there)

- possibly having tidal Songs in your library that have not been analysed (I’m subscribe to some official tidsl playlist [i.e. billboard hot 100] and those auto populate as title updates them, so you might open the software and find you have a bunch of new unanalyzed songs from Tidal.

I really wish this feature would just work, It’s so cool, but if I can’t trust it then what is the point?

You can probably scratch the two of these. I do option #1 all the time and in doing so I do option #3 all the time as a track is not yet analyzed until you initially load it.

Option # 2 ....... could be. Haven't tried using on an unreliable connection personally.

Also FWIW I do not have crashing issues so obviously can't be of any help in narrowing what may be causing your specific issue/s.

Spotify allows you to download tracks and play offline as long as you have a subscription, I wish tidal will do the same. They should of integrated spotify with serato it's been around alot longer has been a great program for playing tracks for cocktail hour and when controller unattended or a quick search for a track I dont have from a request, Tidal has a long way to go but integration would be a great feature if it worked flawlessly, I use my ipad when using spotify hook up to the 4th channel. Also I have many playlist in spotify already years of work. Tidal needs to be able to download tracks temperary so that it's not streaming while DJing, those of you who have spotify know what I'm talking about.

Spotify doesn't let you do that in the one program that it's supported in.

The only DJ program and service that allows you to actually DJ with offline tracks is Beatport Link and there's a limit to the number of tracks you get to keep offline.

Yes I know, what I'm saying is spotify allows you to download and play tracks offline, it would be nice if tidal did the same and allowed you to play the tracks in serato that you download offline to avoid any streaming slowdowns or crashes. I have hundreds of tracks downloaded in spotify.

It’s likely a licensing issue tho. Look at the pricing for beatport link - $40/month gives you only 50 tracks you can use offline. $60 gives you 100. That’s it.

Labels have all sorts of non sensical and unreasonable rules when it comes to broadcasting and sharing their music.

Tidal is EXACTLY like Spotify in this regard. You CAN download files on BOTH Spotify and Tidal you can NOT access downloaded files from either with ANY DJ app.......... Not sure what you are asking for here........ having hundreds of files downloaded in spotify does NOTHING in regard to DJ apps as you can not access them. Tidal is exactly the same in this regard.......

Truth be told many peeps complained about Pulselocker because of its sub par initial release BUT it got way better VERY fast and had a HUGE library (comparable to Spotify, Deezer AND Tidal) with offline support for unlimited tracks for a VERY low price.......

Has anyone experienced an issue where the zoomed out waveforma shows that the Tidal track is fully loaded/analyzed, but yet it will cut the waveform/sound at some point while playing the track?! I've had that now few times.

I have had this issue a lot lately. The one thing that is constant with the crashes is the bitrate. All the crashes I have had are with 96kbps. Since I stopped playing the 96kbps tracks, I haven't had an issue. Might just be luck but...

why does Tidal even HAVE songs that are 96kbps 🤦🏻‍♂️

Adding some 2021 feedback.

Last weekend I had a request and used Tidal;
I started playing the song before the waveform was fully loaded (like 60%)
I knew the song wasn't fully downloaded, but I figured if it loads and plays I will quick mix out of it.

I know I should have waited but it was a request from the guest of honour and it needed to be played on the spot.

The audio was playing fine when suddenly the beachball appeared and my mbp was totally frozen. 2019 Catalina / 2,4 GHz Intel Core i9 / 32 Go 2667 MHz DDR4

I can understand the audio stopping or even not loading at all. But loading, playing and having a total freeze beachball and having to force quit serato while being live sux big time.

I sent a crash report but I dont expect much from it tbh

Only time i ever have issues is when using my hotspot in a bad area or if the venues wifi is trash. ive had songs load really slow or not at all, never a crash. i dont rely on tidal for gigs, just for one the spot stuff too. they have to come up with a way to use tidal in offline mode, way overdue...

if you need offline mode, switch the beatsource

its for slower internet connection

Beatsource is cool but I only care about Tidal because it is both supported by Serato and Algoriddim DJay Pro which I have been using quite a lot on my phone with my rev7 lately.

It's never gonna happen, but if MixEmergency was working with DJay Pro I would have ditched Serato a while ago.

have you noticed the sound quality between the 2 sdj pro and djay pro?

It's never gonna happen, but if MixEmergency was working with DJay Pro I would have ditched Serato a while ago.
panoramacharter.ltd
19216811.bid

Yes I have. 2 things mainly bothers me with DJay Pro:

- The sound quality with streaming services is awful ! I get it , it has to be compressed in order to be downloaded quickly, but still it sounds like crap.
It is ok with songs stored locally on iphone, no issues.

- The master tempo / pitch shifting sounds like crap as well.

Beatsource is supported by both as well........

yes you are correct

I have been using Beatsource as a backup for songs I don't have. Offline, it works fine but you lose all your playlists. Whenever I connect to wifi regardless of the strength of the signal and i'm mixing, scratching, or hitting cues, it shuts off Serato. This has happened 5 times in the past month, once at a gig. I spoke to Beatsource and they're saying its a Serato issue. I've reached out to Serato, but no response back. Frustrating because in theory it's a great tool, much like Tidal. I don't use Tidal anymore because there is no offline saving. My computer is a beast and I have a Rev 7 so it really shouldn't be any of those. I need help with that.

There is a way? I download all my Tidal Playlist offline just in case it doesnt stream live.

How?

There is a way but its not exactly legal and I dont want to post it here but if you research it online you will find it.
Sorry bro.