I'm having the exact same problem on average once or twice per night

Serato DJ PRO 2.1.1.
MBP Late 2013 2.3 i7 16gb ram

I am in contact with Serato ... I hope they will find a solution fast !!

Might want to try the newest Mojave update, seems like a lot of audio issues have been worked on:

support.apple.com

Although I think this is specifically related to the T2 chip vs the touchbar, maybe there has been some bus optimization on the code side.

I have T1 chip and the other guy got MBP 2013 ... But maybe idd ...

I noticed some lights shining on the screen in your video, it may be related to this issue: support.serato.com

I already did that work-around and have read allot articles about MBP touchbar...

greats

any word on this yet? it happened to me again twice last night...pretty frustrating

Bruce T. Product Specialist Serato asked me to do this:

Close all applications.
At your desktop hold down "option" then click "Go" > Library > Preferences.
Move the following files to the desktop (you may not see all three - just move the relevant 'serato' ones).
com.serato.dj.plist
com.serato.scratchlive.plist
com.serato.seratodj.plist
Next, Open Applications --> Utilities --> Activity Monitor
Under the "CPU" or "MEMORY" tabs, locate and force quit all cfprefsd processes, as per the screenshot below;
Now, download and install SDJ 2.1.1


Maybe you can contact him to? Or I attach your email?
I do not speak so good english, maybe you speak it better so its more easy to communicate with Bruce?

Greats

PS: I still got the problem ... If you play live -> try 2.0.5 Serato !! You lose allot functions on the 72 but its more stable (sound glitching)

here is my email bdjfins@gmail.com

Do you have turntables with time code to do the same test?

Can someone tell me how to use sync? I'm really bad at mixing and need sync working asap!

Mine do the exact same thing. I just bought mine 2 weeks ago and the very first night playing live it skipped on me at least 6 times. I even exchanged them for new ones and they did it again to me tonight during a live club set. It happens when I am pitch bending with my finger as I did with 1200s. It does it with both speeding forward or slowing down backwards. It’s not every song but it shouldn’t happen at all. It’s making me sound off beat when it does happen.

I have downloaded the latest Serato updates and Rane 72 firmware. As soon as you get an answer back please let me know how to solve this issue as well. Thanks !

Exact the same !! Try Serato 2.0.5 ... That works fine with for me.

Latest answer from Serato:

"Thanks again for your patience. Unfortunately, we haven't been able to reproduce the behaviour that you're experiencing, however, we believe that we suspect that this is related to the Rane 72 Post-fader FX firmware update.

Can you please clarify - does this issue happen when you have no FX engaged at all?

Are you leaving one of the three orange FX arms engaged, even when you have no FX on?

What USB buffer size do you have set? Does changing this to 1ms make this behaviour more apparent? Or less?"

Get Phase usb audio is sooo last year...🙄

What computer do you use?

What computer do you use?

MacBook Pro (Retina-Mid 2015)
2.5Ghz Intel Cote i7
16GB 1600 MHz DDR3
Intel Iris Pro 1536 MB

I read the response they sent you, I’ll try switching to 2ms USB Buffer Latency and see if that helps. I usually only have the BLUE Fx button on a lot so that I just have to hit Toggle switch to echo out. Although they said only ORANGE FX buttons, I’m guessing since they are Serato Fx.

I did everything Serato asked me to do ... Still the same problem ...Only playing 2.0.5 works for me ... > I keep you posted !!

dj.rane.com

`

Twelves produce no audio

I think that was sorted out in a different thread Soo.... After it was clarified that he didn't actually know how the twelves worked.

I don’t understand why people insist on commenting and making judgements on something that they don’t know anything about, but then I remembered who the president of the us is.

...you just made my day... :)

Don't do that, those things are half-ass products too.

Ironically, He voted for him also so it all makes sense lol..... true story.

Any news about it?

is there any update on this ?

im always able to reproduce this
just keep it playing for bout a minute and than touch it, it will jump back some milliseconds

I Know ... Same with me.

Can you check if Serato 2.0.5 works better? With me it does :)
Anyway, more and more people are complaining about this problem ...
Serato asked me if the problem also happens with normal time code... But i can't check this cause i do not have turntables :(

no with normal timecode it does not happen
normal timecode sends audio timecode, twelve sends midi information
i think for some reason the midi signal gets lost, and is been fetched on wrong position form serato

Hi there,
Thanks very much for your patience on this.

Does this happen when you use the GUI controls within the software?

Please send a system log, with a timestamp (from the _Serato_/Logs folder), for a session where this happens.

We've logged this as an issue, and added your report to this.
I'll keep your case open in the meantime, as we may have further questions as we work through this.

Kind Regards,

Bruce T.
Product Specialist

Can you also contact Bruce T? My english = shit. Maybe you can serve him better?

i have also an open ticket for this issue but i didnt get answer

latest answer was to use pitch slider for mixing :))))))

Lol hahaha !! With me the answers where more serious :p :p But still i feel they don't believe me ... They ask: how gently you touch the platter and bla bla bla :p

But njah ... More and more people are complaining about this so i think soon it will be fixed ... But but but -> i got my 72 + 12 from feb 2018 ... its now 1/6/19 -> they need make stable product !!

Is everyone experiencing this issue on Mojave? I'm on High Sierra and can't seem to replicate this bug

yes same here, i think also they dont believe about this issue

im serato user since first day in 2003, and im able to reproduce this issue on three different macbooks and four different twelves, running on s9 or 72 mixer

I had the same problem with the twelves being glitchy on 2 different MacBook pros.. I used to have a 72 I just didn't like the 72 at all but traded it in for another S9.. Now I went back and installed Serato DJ 2.0.5 after reading on here that is runs more smoothly and yes it ran great all weekend, I even noticed my scratches were not glitching like they have with the latest update of Serato DJ.. I think Rane and Serato need to work together on a new firmware update and software update together to fix the glitching... for now I will continue to run Serato 2.0.5

Hey guys,

We have managed to reproduce this bug and it's logged for investigation.

Thanks for being patient, and apologies for the inconvenience!

Nice news !! I still got the bug in Serato Beta 2.2.0.64. But nice you are working on it !!

I'm Having the EXACT same issue, It happens 3-4 times on average in a 6 hour set.
It's Driving me CRAZY.
Rane 72 and Twelves all updated to current Firmware ect..

Hardware Overview:
Model Name: 2017 MacBook Pro
Model Identifier: MacBookPro14,3
Processor Name: Intel Core i7
Processor Speed: 3.1 GHz
Number of Processors: 1
Total Number of Cores: 4
L2 Cache (per Core): 256 KB
L3 Cache: 8 MB
Hyper-Threading Technology: Enabled
Memory: 16 GB
Boot ROM Version: 194.0.0.0.0
SMC Version (system): 2.45f0
----------------------------
DJ Gino:

Available: 980.84 GB (980,837,269,504 bytes)
Capacity: 2 TB (2,000,796,545,024 bytes)
Mount Point: /
File System: APFS
Writable: Yes
Ignore Ownership: No
BSD Name: disk1s1
Volume UUID: 499A5EB2-F4F6-3510-89A0-51F137E317CE
Physical Drive:
Device Name: APPLE SSD SM2048L
Media Name: AppleAPFSMedia
Medium Type: SSD
Protocol: PCI-Express
Internal: Yes
-----------------------------------------------
System Software Overview:
System Version: macOS 10.14.5 (18F132)
Kernel Version: Darwin 18.6.0
Boot Volume: DJ Gino
Boot Mode: Normal
Computer Name: Angelo’s MacBook Pro
User Name: Angelo Monteleone (djgino)
Secure Virtual Memory: Enabled
System Integrity Protection: Enabled
Time since boot: 2:00
ANY help with this would be greatly appreciated.
'Gino

Was there any updates to this issue or is it that we should use 2.0.5 for now? Curious, would that version not have the post fader effects? Thanks

No. Post fader FX requires 2.1 or higher

Thanks

+1
I installed 2.0.5 and it seems to be better. Thanks for that tip.
Going to try open up a Rane ticket as well.

I’m on Sierra

I know... You have a ticket with Serato? They found finally a solution for this?

yeah with me also. Then they ask you stupid questions like you are noob )) But they told me that they have reproduced the issue. So lets hope ... Otherwise pompompom -> Phase

Same issue here, happened to me twice at a Gig on Saturday. I thought it was just me. Nope. Confirmed as well. Opening Ticket with Serato. Bondage - they acknowledged the issue?

Hopefully, this issue will be resolved by the time a more portable MK2 version is released!!

Yess they did (acknowledged). Even here -> scroll back:

Luke B 5:46 AM - 7 June, 2019
Hey guys,

We have managed to reproduce this bug and it's logged for investigation.

Thanks for being patient, and apologies for the inconvenience!

No need for MK2 for me. Rane Twelve works perfect with serrate 2.0.5. ... It's Serato problem. What we NEED (my thoughts) -> open platform: Rekordbox and Traktor for Rane Twelve.

Wich Serato version do you using?

Serato 2.1.1

Thanks Liquid - Ill try it on the rig. Appreciate it bro.

Serato has identified they are investigating this issue. The recommendation is to move to 2.0.5.

Glad I found this thread....I'm having the same problem, what a pain in the ass. I was like "maybe this is why they were giving twelves away when you buy one" I can't get through a 15 minute mix without my mix going to shit! LOL

23/02 was my first contact with Serato about this issue ... About 53 mails ... After that i was bored... To be honest, this takes WAY TO LONG ... So again what i would like ... Open platform -> traktor/rekordbox support for Rane Twelve. It's not a Rane problem, it's a Serato problem and they don't care #6monthnosolution.

Hey team,

Just as a bit of reassurance I can tell you this issue is being worked on currently, but obviously we want to test the fix first so I just can't provide a timeline on when it will appear in a release.

As others in the thread have mentioned, the issue doesn't seem to be there in SDJ 2.0.5 so I would recommend trying that version until a solid fix is delivered.

You can download that here: serato.com

And if you want to try comparing the behaviour of that version with current SDJ versions this guide helps you to have multiple versions installed: support.serato.com

You obv don't run a company that has a tech support arm. And you're on here complaining regardless if it is/was about video or now the TWELVES.

Says the guy who is throwing shade in the forums at support.. hmmm

HI DJLiQUiD,

I'm happy to admit this issue took us a little longer than we'd like, to reproduce, but resolving it - is not as simple as one might think. As Mike has suggested however, there has been some good progress made and testing is currently underway.

Can you please let me know your support ticket reference number, so I can follow-up on the incorrect advice you seem to have received?

Cheers

Anyone got this issue with the Rane model 2019? I got the first batch. Just to be 100 % sure it's not Rane.

I have the 2019 Twelves and was able to replicate the bug last night. Tried with 2.2.2 and had the issue. Tried 2.0.5 and the bug was not present.

Agreed

^A Serato fix would be GREAT but I think I'll sit this one out. I still have hope for a more portable, bug free MK2 version of the Rane 12s.

Whether Rane will actually release one or possibly a competitor is anyone's guess at this point.

I think we have a better chance of getting a V7II from Numark before we get a smaller Rane unit. One can hope tho!

I'd be all for a V7MKII made by RANE...LOL!! I know, I know- Rane & Numark share the same mother company (inMusic Brand).

Unfortunately, my experience with select Numark products has been sub par. The reliability of these products needed A LOT of improvement!!!

Using latest Serato and I have this issue on my Twelves also .. :(

same here, it seems like Serato doesn't like to admit they have an issue, I'm still dealing with the same BS you just explained above and till now no one has said hey John, we are aware of the issue and we are working on it, please be patient we are aware of this issue.


that would go a long way, but no, just keep throwing tasks at you to hold you off while they do God knows what.

and Serato by the way my ticket # is 590345

I spoke too soon. I notice it with 2.0.5 as well.
At least they are aware of it. Hopefully it gets fixed soon.

I have gone back to at least 4 or five past updates and they all do it

I was not able to find the bug with 2.0.5

Bug confirmed still with older version of serato 2.0.5 too ..

Anybody got the same bugs with some NS7 model? Because if the NS7 does not have this problem, why then the twelve have this?

Hi Serato,

when we can expect a fix for that ?

It is still jumping on 2.2.2

yes its from the beginning of the twelves

Does everyone have the "Anti-Drift" option checked?

I have been trying everything, and tried unchecking it on 2.0.5.
And for the last half hour, it's been doing ok.
Going to try longer and the newer builds too right now.....

Yea for real, I'm not even confident right now to use my equipment publicly until this is fixed 💯. Thx DJLiQUiD

I've been testing all day today.
Recorded a 3 hour set with "Anti-Drift" UNCHECKED
And the bug was gone, with 2.0.5 AND 2.2.2.



I was gonna see if it helped anybody else before I opened a ticket to tell Serato that may be the cause of this bug......

I know that it is for vinyl and not MIDI.

I know exactly the bug and how to recreate as well as I noted earlier. As it was doing it was doing the exact bug for me as well. I recorded some Mixshow sets, in which for radio, I let the song almost play entirely as well.

But with nothing else changed except unchecking the Anti-Drift, it seems to work for me.

It's not a deal breaker as I didn't even realize that option was checked in the first place.

I am in no way saying this is acceptable as one feature shouldn't affect another and cause something to be useless as it is doing.

Just my 2 cents so they can hopefully get this fixed ASAP

Thanks for the FB post. I hope they can get it fixed soon. Maybe they can even let the Twelve owners in on that beta as well.

Those facebook replies are bollocks, they always make those claims to quiet peeps and make it look like they're doing something to save face from public negative reading.

it is same checked or unchecked anti-drift
its jumping still on 2.2.2

Same with me. with or without anti drift ... Same result !! It makes me crazy. How is this possible it takes so long to fix this. I am starting to become angry ...

What's weird in my situation is that 2.1 it was glitchy. 2.0.5 so far for the past week has been perfect and I recently started using 2.2.2 to test for the glitch and haven't had any issues at all for the last few days (yet lol). I'm going to continue to test.

Crap. Back to the drawing board..

This is making me crazy too.

Now I’m not sure why it worked for me the other day. But makes me wonder, will it work today or not? Which is a nightmare. So can’t even take it to any gigs right now!

This post has helped with my insanity knowing I wasn’t imagining the glitch.....

..... and its really ruining mixes couse its unpredictable


sometimes it jumps 50ms and sometimes 500ms

:(

I am only commenting to add to the urgency that I hope Serato or Rane needs to have to address this issue, I am not trying to go over the top negative. I am beyond dissapointed in the responses I have had from Serato trying to deal with this issue. The BOTTOM LINE is that the twelves drift, if you have been playing for a minute or so, you get a 1/8 or 1/4 note off, if you go two to three minutes, perhaps even a 1/2 beat off. This makes it impossible to start a cut on beat, adjust the record while mixing, catch a juggle on beat, do a power down etc.... Once you hit a cue or adjust the record it resets, but it makes it impossible to be consistent. I had been going back and forth with Serato mulitple times and I got the typical, we can't duplicate it on our end, have you tried it with pitch n time off, what computer, another freinds computer, have you checked this and that setting, etc... VERY FRUSTRATING as I spent A LOT of wasted time trying EVERYTING suggested only to be a complete waste of my time. For what it is worth I own 2 72's and 4 Twelves (home and road set) all do it. I even wasted an evening setting up multiple setups with another DJ who uses a 72 and Twelves and we all have the same results. As much as I have been pleased with Serato and Rane in the past with products and customer service I am equally as dissapointed to be given the run around when they have to know this is an issue. So what was my solution, gave up and am using my 1200s again. This will either be temporary or permanent. My 1200s are completely accurate, strange that would be the case reading a code from a needle compared to the way a Twelve is supposed to work. I completely went in with the Twelves thinking they would be the future and I do like some of the features, but bottom line, my equipment needs to be accurate. Again, I only type all of this hoping it adds to the sense of urgency we all need from Serato / Rane in addressing this.

Hopefully a fix comes soon! I love my 72 but I will wait for a Rane 12 MK2.

From the 2.3 beta release notes
"Various improvements for devices with motorised platters"

I hope this does it!

Lets hope !! mmmmm

Anyone able to test the beta out yet? I've been super busy with work.

you can give me link? I not find the beta

Results good so far. No glitches yet.

Email invite was sent out.

Hi guys,

Thanks again for your considerable patience regarding this bug.

As has already been mentioned in this thread, the 2.3 Beta contains a fix pertaining to the discussed bug. DJMIYAGI has kindly started a thread in the Beta area, here: serato.com

Cheers

I have no problems anymore !! LOVE it !! But only did testing for max 1h

great job guys !!!

played bout 3h with 2.3 and tried glitching, not a single glitch on the twelves and they feel much more accurate

:thumbs_up:

Yes I guess it happens to everybody and I think it’s related To that solved glitch.
The twelve might have a slightly slower rpm speed than real internal speed. With the old glitch the speed of the file played by the twelve was locked (when not touching the twelve) on the internal speed. But the twelve platter (or disc if you prefer) was just accumulating it own delay. Finally, after 30 sec or one minute, when you touched the platter or disc it was then releasing that accumulated delay by recalibrating the music file on the platter. That was the old glitch.
Now the twelve is not locked anymore on internal speed. It just drift from internal speed with it own improperly calibrated speed.
But I think it’s way better than the old glitch, which was infamous. You now can manually correct it old school ways. You can’t use sync anymore.
Cheers.

Probably best to start a new thread for it to be seen better.