explain that please

some programs have 2 sub versions, 32 bit, 64 bit. Example, when you download scratchlive from this website, install it, all the great stuff, and then look at the serato folder under program files, and check out drivers, there's vista and vista 64. Same thing as Windows 7, Windows 7 comes in 32bit or 64 bit, and my system type is 64 bit operating system.

And i believe that i've read somewhere that if your operating system is 64 bit, its best to use the 64 bit of a program, rather than the 32 bit version of a program for better performance, but i'm not sure if that applies for Serato.

scratchlive is a 32bit application but the hardware has both 32bit and 64bit drivers.
I run SSL under 64bit windows 7 and have had no problems.

see, that's what i'm wondering. I'm running Windows 7 64bit operating system, and i think i accidently installed the 32bit Vista driver, and was wondering if that may have cause my pretty good speced laptop to have drop outs.

you can't install a 32bit driver on a 64bit system because the 32bit driver isn't signed. If you had managed to install the 32bit driver chances are your system would be blue screening.

ok thanks.

Hi Dj Spuagi.

If you are getting dropouts then try doing the following:

* Always plug directly into the computer’s USB port, not a hub.
* Check that you are using a ‘good’ USB port. Try all ports until you get the best results.
* Go to your laptop manufacturer's website to check if there any driver updates for your machine.
* Switch off Bluetooth, wireless network and unplug any wired network connections.
* Switch off screen saver and set sleep mode and hard drive sleep to 'never'.
* Ensure you have ample room left on your hard drive (this is approx 10% of your hard - both internal and external).
* Close down any other software, including antivirus software or the like.

After that, are you still getting dropouts?

yes, unfortunately i'm still getting dropouts =/ very weird.

I disabled the battery and set Serato on high for priority where the task manager is.

BUT i am going to check the toshiba website to see if there are any driver updates. I'll keep you posted. Thanks!

Cool, often laptops use placeholder drivers from Microsoft, or early driver builds form manufacturers that aren't very good (especially for high end audio).

Sorry for the late reply, been really busy for the past holidays.

Anyway, i checked my laptop manufacturer's website(Toshiba Direct) and there wasn't any driver updates.

Here's one thing i notice, which i think is very odd. The dropouts occured in even timing

First drop out was 11:04 pm
Next drop out was at 12:04 a.m.
Next drop out was at 1:04 a.m, etc.

Very strange.

I heard from a friend that it may be Windows 7 itself because Windows 7 takes up alot of memory, something about during idle its already taking about 1 gig of ram. Not to sure if that applies to anything though.

sounds like a scheduled task maybe a virus sweep or something similar.

hmm not sure. i have quick question.What do i do with that DPC latency checker? do i open it and leave it running while i'm running serato?

That does indeed sound like a scheduled task, make sure you have no virus scanning or disk backups etc running, just go through your system a bit at a time and look for open tasks that may need a scheduled operation and then you will have to stop that (or make them manual).

Have u tried configuring urr pc so that it is set for performance instead of visual?

In addition if urr pc does have any scheduled tasks (e.g Virus scan, windows auto update etc) that will take some resources.

I have also been getting some drop outs, but it seems 2 be with the TTM57 More dan ever.

yea same here, i seem to get more drop outs with the ttm57l mixer.

Same here

Dj Supagi: have you done any hunting for scheduled tasks?

Actually i THINK i finally found the problem.

I recently switched my anti virus from Norton Internet Security to BitDefender. And i just came from the club that i Dj'd at and....


I didn't get any USB drop outs =)

BUT, its really too soon to tell because this is just 1 night. But i think this will be the end of my dillema<--spell check

I'll give any updates if anything goes wrong!

Thanks!

ok so, i searched for any scheduled task but it shows nothing. I've had way less USB dropouts, but it'll still come by at times, but this time it's not on even time intervals.

You should be disabling any anti-virus programs when DJing anyhow, so make sure it's completely disabled before DJing and see if that helps.

i've done it before and it still gave me drop outs, very weird. It's ok, i guess all i can do is deal with it =/

Thank you Serato for helping me though!

Can you run the DPC latency checker:

This will produce a report for latency or IRQ conflicts on your system.
Go here: www.thesycon.de

Download then play audio in Scratch Live and run the DPC.exe.

You will be shown a bar graph , GREEN (SAFE) Yellow (Caution) Red (Dropouts).
You will also be given a report of any conflicting hardware or software.

See what the program says.

hey guys i also need ur help with W7 sistem , here in israel all pc laptops coming built in with windows 7 home primium is it enough to run the serato ? or i need one of the other programs professional /ultimate becouse thos are the programs that lats u run as XP mode ?

+ im still using SL1 im not sure if i have the option to update drivers do i ?

Revive this should help you, serato with work with either verson of Windows 7.

Make sure you have the 1.9.2 version of ScratchLIVE installed
Close down the ScratchLIVE program
Connect your Rane SL Hardware
Go to --- Start/All Programs/Serato/ScratchLIVE/Update Drivers

I have windows 7 and it was able to recognize serato.

Hi Dj Supagi thnx for the quick respond :) just to be sure u are running on W7 home premium also ??? and what about all the problems u had before with drop outs is everything alright now ??? becouse from what i know if u have the option to work on xp mode u should have no problems but home premuim not support this function ?

revive, I would expect you to have more problems if you try running in the XP mode.

I have been using SSL on home premium with no problems.

I've had a the same issue with my 4gb Sony Windows 7 64 bit. I recently changed the theme from Aero modified to Basic. I haven't noticed any drops outs since. It's only been 2 days..I will keep testing to see if anything changes. But for now so far so good!

so will windows 7 work with serato and video sl? i wanna purchase a new laptop but im afraid that if i purchase one with windows 7 it will act up, so i was looking at purchasing a mac instead. i know mac's are good but there too pricey for me. my only option is to purchase a windows laptop, what should i do in my situation since im running both serato and video sl?

Hi Dj Supagi - how are you getting on with revive's suggestions?

Everyone else - please start new help threads. Cheers.

sorry for the very late reply, been busy with work.

Anyway, i've had very little USB drop outs lately. Weird part I still have them.

I'm really thinking it's the default programs that Toshiba has installed here. So I've already posted up a help topic on the toshiba website in regards to if the toshiba default programs are messing up my usb transfer rate or the speed of my comp. This comp is fast honestly. But running Serato makes me feel like its a 1 gig ram comp =/

I'll be posting up updated details in the next 2-3 days, thank you all!

Yeah, this is very strange.

If you run the Task Manager, you may see what programs are running at these times?

Thinking about purchasing another laptop to use to run Serato, will probably have Windows 7- been reading here that Windows 7 on Serato should run fine, but is there a specific W7 that's ideal to use for this purpose? Windows 7 Home? Premium? Professional? Media Center Edition? Can anyone advise?

Home or premium, whatever is installed. There are some versions that have less things installed on startup or more tweaked for other use. But always a good idea to go for the basics :D

i agree with matt-c. But in a way i guess it really depends on what spec you're getting, like as in i'm guessing windows 7 basic takes up less ram than windows 7 premium/ultimate. Not really sure though.

In my opinion, i think i just fucked myself over by getting a Toshiba laptop. I mean yes its fast and great, but there's too much default programs that toshiba installed in this comp. Like toshiba health check up, eco utility, etc.

My advice, get a laptop with no default programs like those i just mentioned, or find a way? Not really sure.

And matt-C, i really think it's just the default programs that toshiba put in here. I'm still waiting on toshiba direct's reply so i'll get back to you ASAP.

thanks!

ok so i just uploaded a print screened picture of my task manager while running serato at the club. I really don't know what any of them do but yea =/

Dj Supagi, cant you get hold of a windows 7 dvd (which ever version you have) and do a clean install of win7, just type in your win key off the sticker on back of laptop. then goto toshiba website and drivers and install just the things you want installed. then install serato and load your music in and serato folders and see how it runs then as it will habe NO toshiba crap installed then. Just a thourt.

Cheers Woolsey.

If you do that make sure you go to toshiba website and get all the drivers FIRST though. If you do a clean install you may not have net access until the network drivers are installed.

Or you could just uninstall all of that crap. Then fine tune the OS. Turn off all the junk you don't use.

^^^^ ya my bad make sure you download your network drivers onto a cd/dvd or usb stick before you do this so you can get back on the net. Cheers for hitting that up AlBunDy....

ya or you could uninstall all the stuff but clean win7 dvd install would be loads better. if you use your toshiba win7 install disc it will put all the toshiba crap and free software back on.

at least if you did a clean install you would know if or not it was the toshiba stuff giving you the problem.

so guys i instelld serato on my toshiba pc and i have the same problem as Dj Supagi have drop outs something with the usb fuck!!! so u realy think its becouse toshiba's crap i delete the most of it when i got the laptop. there is no way i could go and play with my pc at the club now :(

well ive just spoke with a very good fried and i told him about the usb problem and he told me to go to setup inside serato and on usb buffer size (latency) just chance the position of the slider and to see where its playing with no problems at the middle 10 i have lots of dropouts but on 13-14 it seems to work with no problems at all again im working with toshiba laptop if anyone have the same prob mybe this will help :)

oh yea revive i've tried like every possible thing, besides uninstalling the toshiba default programs.

Matt-C, idk if this would help. But as i was DJing at the club tonight i was paying attention to the DPC latency checker and noticed that it would have steady ummm how do you say?

Like it would be at 2000s(don't know how to do that U looking letter) in between -20 and -15 and then another red line at 2000s would be just in the front.

Here's a rough example, it would look like this
Pretend the capitalized L is red line at 2000s and small case i is green and the numbers in between the red lines is always in probably every -20 thingy.


LiiiiiiiiiiLiiiiiiiiiiLiiiiiiiiiiLiiiiiiiiiiLiiiiiiiiiiLiiiiiiiiiiL

It would be in even intervals, and then once in awhile the red line will skyrocket and that's when i get the usb dropout.

So any thoughts what that could be?

I'm really guessing its like a hidden scan or program that's running.

Checked for viruses, malware, all that, but its clean.

i really would try a clean install of the os, but other than that keep trying to close things down. if you goto run in your start menue and type msconfig it will open up a window and in that you can see everything that starts up with windows and runs in the background. but messing around with stuff and unistalling can also mess things up. if it was me i would get a windows disc and format harddrive reinatll the os and get the most upto date drivers to chipset/usb/graphics/mouse/keyboard ect and install them. just DONT install anything thats a toshiba program or drivers. Then see how it goes.

if it still runs the smae its just your laptop is not upto the job and you maybe want to contact toshiba to moan about that.

they may find there is a problem and update something who knows.

anyway good luck chaps.

Dj Supagi -does the DPC latency checker not give any notes on the issue?

hmm, notes as in what it says? I honestly really don't know how to work DPC latency checker. I just leave it opened everytime I DJ. I know that red lines mean bad? =/

Are you booting up your PC with your stuff plugged in? I had a similar problem this past weekend & managed to track it down to the fact that I was booting up with my SL1, external hard drive & Midi cable plugged in. After I shut my laptop down, I unplugged everything, rebooted, then I plugged everything in one at a time. No problems the rest of the night after that.

Sorry, the link I sent you to the DPC latency checker has the information on how to use it and what to look for. Have you read over this?

hey whats up man i had the same issues, but i firured it out make sure your using technics headshells if your using technics turntables. make sure you close all background programs and startup programs. turn off wireless, disconnect battery from laptop plus in charger set latency to one or 2. calibrate each of your decks make the green lines clean and in a circle. build overviews on most songs so there is no lag when loading. make sure control vinyls are not burned or really worn out. i did all this and everything works great just like vinyl when scratching and no drop outs. and no i dont use a mac any lap top works just follow the steps. i use a sony vaio never had any problems hopefully this will help you out