Software help archive

A read-only archive of old serato.com help threads.

Error: Failed to connect audio!

Product
Serato DJ Intro
Version
1.0.5
Hardware
Numark Mixtrack Pro
Computer
PC
OS
Platform
-
James Faction 8:25 AM - 9 March, 2012
Recurring problem, Serato DJ Intro does not register my Mixtrack Pro as connected. It flashes up briefly as connected (as in less than half a second) then the status area at the bottom says "Error: Failed to connect audio!"

I see loads of other people here are having the same problem :(

I downloaded the latest version of DJ intro, 1.0.5, and it made no difference.
James Faction 10:57 AM - 9 March, 2012
Update to this: rebooting with the mixtrack pro plugged in usually fixes the problem - but of course I don't want to reboot every time I plug it in.

Frustratingly, it worked great for the first couple of weeks but I've had this problem for the 2 months since. I want it how it worked in the first couple of weeks!
Serato, Support
Martin C 4:31 AM - 13 March, 2012
Hi James Faction,

Have you tried using a different USB cable and USB port on your computer?

When you go to Start Menu > Control Panel > Sound, does the Mixtrack Pro show up as a sound device here? Can you ensure that it is NOT selected as the device for either playback or recording.
James Faction 8:50 AM - 13 March, 2012
Yes, I tried it with all ports.

I just tried it again and it's working fine... Dammit, lol. It's also shown up as a playback device under Control Panel \ Sound and set as default, even though it's working in DJ Intro - I've set the default back to the laptop's internal speakers.

Hopefully that's the most I'll need to do in future - I'll post here again if the problem recurs.

Thanks for your help.
Serato, Support
Martin C 9:24 PM - 13 March, 2012
Ok thats good news :)

I would still recommend making sure it is NOT selected a playback device just incase this causes some sort of conflict.

Definitely keep me in the loop with how you get on, and if it the problem does pop up again, don't hesitate to post back up here!