easy solution, just print out 10,000 vouchers. each has its own code. If you get a voucher you have your license.


I doubt we will see anybody saying i have a code but it wont activate.

That's not "easy", nor is it "fair". It also means many vouchers will go unclaimed if someone doesn't buy from a particular retailer. (Or doesn't sell out as quickly from one retailer as compared to another one.)

That wouldn't be the first 10,000 customers, it would be the 1st, 2nd, 3rd, 4th, 5th, 10th, 54th, 57th, 101st, [...] 12,222nd, etc.

So are you now complaining that the current process of throwing in a free bee is not fair?

I dont think they are going to strictly enforce the 10,000 code limit. It was probably marketing hype to get people to pre-order. They probably sold more then that in pre-orders alone.

Some people who purchased the unit "early" have a code already, meaning some of us who pre-ordered wight get shut out. Think about the math here, we have 50 states that only 200 license per state.

Hopefully, serato will not screw early buyers out of the "free" upgrade. I am affected since I already have a valid license for video.

I don't think this is such a big issue for option 1...they clearly said the first 10,000 customers...that means the first 10,000 to activate get it.

so if you activate after 10,000 then you pay the $149 Video license despite having a code in your box.

This means when u buy your DDJ-SX don't go on vacation for 2 weeks and try to activate when u get back.this is assuming everyone has some type of video (first come first serve) license.

Option 2 which you said is unfair would be to stuff 10,000 licenses flat in 10,000 boxes and spred them out the world...this will be indeed unfair,for sure some units will be sitting in some wharehouse for a while somewhere...

Let's pray it's option one they went with.
That way no one complains due to the fact that it says 1st 10,000 customers.

Ridiculous.

Which part is ridiculous?

The so called catch.

It's a catch and release thing lol...

The reason i say that is we are all rushing but don't know what number we are...some are # 99,others are # 9,999 some no# 10,001

this is a good time to buy Pio stock when the market opens 2moro in the USA lol

I know these are selling like crazy 10,000 units alone is $10,000,000+ in sales...smart business Serato/Pioneer :-)

I have a HUNCH the 10k free copies will not be enforced, but rather registering your Hardware through the serato website will allow you access to the *Free* video plugin. They can simply say anyone who registers their hardware by Dec 01 will get the plugin.

This removes any of the above bias/whining. IE: If you pre-ordered 2 months before launch but for some reason your distributer got their shipment last and received units 10k-11k...

That would be very fair Vinny seeing that some of us pre-ordered way back right when the announcement was made & DDJ-SX price confirmed

I get all your points but I wouldn't spend 1k on a controller because of any free code. Let's say you pre-ordered the day the DDJ-SX was announced - who says you are one of the first 10k?
It's like a lottery. You win or you don't. It's not that anyone is loosing anything, right?

Plus:
I have worked in several companies and all had some promotion going on.
All of them were the same - so I honestly believe that it will be the same in this case:
You put the codes into the first 10,000 units to ship around the world - that's it.
The big dealers receive 100 units and the small ones only 2.
This also means:
You could be the 10th guy to get your DDJ-SX and have no code and you could be someone who buys one in 3 years and get your free license (if there is no limited time frame).

Fair? Not? Nobody cares about whether it's fair or not. The companies see 10k free codes as a gift and all they care about is sales, sales, sales.

IMHO anything else would be unfair!

Just think about it.
What would piss you off more?
Having no code at all or having one - which gets you excited - but will not work?

Limiting it to a specific time would be better, sure.
But what would if Pioneer sells 20k units when only 10k were planned?
What if your dealer or the delivery service fu**s up?
What if thing get delayed because of natural disasters or strikes?

There is no "right way" to do this so you pick the easiest one:
Put 10k vouchers into the boxes and let the whining begin.

Well said. There is no ultimate solution.

"There is always Someone who will find something to complain about."

+1

That's what i know they'll do in the end....it's much easier.

At the end of the day i'm good either way...if i get video for free,then good for me...if not i'll pay the $149 fee...after spending $999+ tax...$149 isn't gonna hurt a bit.for me the video plug in is a must have...that's just me...

to each his own :-)

I'm so glad I got Video-SL for $99 right before the release of Serato Video... haha :)

yup! that was a great deal :-) but if you factor in inflation it's $149 lol...just kidding bro lol

Rolling on the floor right now. And laughing. You could say I'm ROTFL

its free!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Most of the point of this thread is impersonal. I want a DDJ-SX desperately, but I'm not sure I'll be able to justify the purchase price. I'm not whining, I'm not complaining, I'm not worried, mostly because I'm not a VJ, so this is largely irrelevant to me. It'd be neat to have a code to try it out (but I think there's a demo?), so I have no vested interest. At least not yet.

I was merely thinking that if they ship more than 10,000 codes, and eventually stop letting people redeem them, that someone might take to the forums and complain, loudly. People have complained for less.

And I really don't think that Serato will ship only 10,000 codes. The logistics of that is pretty much impossible since we're talking a worldwide scale here.

im quite sure if you got a coupon in the package you get a license - i just redeemed mine with no problems

i think it will be dodgy to put vouchers in packages without being able to redeem it just coz you are outside the 10,000 first owners

I agree.

10,000 is a huge number! I don't think it's so easy to sell so many controllers in a short time.

yeah i really doubt they will have 10,000 controllers sold within the next few months, with all the competition, people that already have equipment that are on the fence, and the price point of $1000 msrp, I'd imagine it will take a few months at least

I sure hope so mine won't be shiped until the 5.th and take a week to get to my country so I'll be running 2 weeks late almost my that time

pre-orders alone are beyond that 10,000 number in the US alone i think.I say this because there's a guy on here that got one with no Serato video voucher...

$1000 is a walk in the park for pioneer gear....we were all expecting $1500 - $2000 especially looking and what the controller/hardware mixer and software can do.

The build quality and components seem to be the same from other high end pioneer mixers...the sound quality of the mixer section is identical to a $1700 DJM-850 mixer!

so for me and many others i know, $999 is a steal,it's pro gear unlike the rest of controllers out there.many pro DJs never took controllers seriously untill now with the DDJ-SX.

Are you sure? lol :-)

No, that guy said that he found the voucher, but it seems like no number has been printed on the voucher ;)

Means no video with no number,....he's probably #10,001...i'm telling you pre-orders started october 9th...so i'm sure it's way beyond 10,000 by now...this is selling like the crazy lol

May be you're right. May be not ;)

I don't know.

But what would be the explanation to throw in a voucher - with no printing on it? Wouldn't it be easier if they left out the voucher completely? :)

Maybe they ran out of ink. Haha.

it's a peice of paper that points to the serato video link and that's about it...but without a code he's out of luck...he'll have to use the demo and decide if he wants to buy video.

Again, have a look:

Watchwww.youtube.com

As you can see, it's a piece of paper which says

"Visit
Serato.com/voucher
Enter your voucher code
Download your free copy of Serato Video"

Why would the put in such a piece of paper if they ran out of the 10,000 free copies?

Makes little sense to me.

I think this a problem someone thought would happen in another discussion...hope they made a mistake...

Did you even read my question?

Why would Serato put in such a voucher if the exceeded 10,000 units/vouchers?

Wouldn't it make sense to simply leave out the vouchers out of the packages?

$999 IS a steal!
im gonna be honest - im a former SSL user who switched to Traktor looong ago, but i saw this controller at $999 and it looks like its got everything i could ever want, so even though its a serato controller it didnt take me more than 20 minutes to convince myself to pre-order one over here in Singapore lol

and having one already here - it is definitely worth it man, the best $999 i ever spent on gear ever!

Yes my brother,i read your question...that was our fear before u asked this very question...a voucher with no code.

No catch for me a enter my code that came with my ddj-sx and the site give me a serial number to input after in install the video plugin. the unit is very well built its size is 26Wx14Dx2.5H compared to my NS6 which is 23.8Wx13.4Dx2.5H. This afternoon after work will be fun loaded Serato DJ on my PC laptop running windows 7 64-bit, 120gb SSD, 8gb ram, Core I7 cpu. :-) me even if i will be first into these two new product

No catch for me a enter my code that came with my ddj-sx and the site give me a serial number to input after in install the video plugin. the unit is very well built its size is 26Wx14Dx2.5H compared to my NS6 which is 23.8Wx13.4Dx2.5H. This afternoon after work will be fun loaded Serato DJ on my PC laptop running windows 7 64-bit, 120gb SSD, 8gb ram, Core I7 cpu. :-) me even if i will be first into these two new products

Good luck bro...you'll enjoy it i'm sure...i just hope they improve the BPM detection code to do better grids like Traktor...if you can't beatmatch be prepared for quite a challenge when sync messes you up...though i should add every DJ needs to know the basics of beatmatching beofre using sync...

Sorry for the wrong info...i just found out when u set the range of your tracks it'll get most grids correct...initially i hadn't set the BPM range...works way way better than itch

Anyone from the UK received a unit yet ?

ive got traktor pro, i use it for dvs and that bitch for certain genres never identifies the first beat right, nad if youre using something with live drumming - prepare to waste all your cues on grids.

every program needs some human attention to detail to correct its misgivings

+1

No machine will replace man :-)

Just to weigh in from our side, this is absolutely correct. There are 10,000 voucher codes. No more, no less.

the font that the voucher use it is impossible to tell the difference between a 1 and a lowercase L.

They are literally the same character .

Thanks Eru for the quick response

If you have a voucher it will be redeemable. Of course we wouldn't stick a voucher in a box and then turn around "Sorry, too late. Sucks to be you."

As Proggieus mentioned, some people are experiencing problems determining the difference between a number "1" and lower case "L".

That's a simple matter to resolve so contact support@serato.com if your voucher code isn't working.

Dredd has spoken...Topic closed :-)

Basically Serato put 10,000 video vouchers in the first 10,000 shipped unit. So if your lucky enough to get your unit from the first shipment your fine. Remember this is spread around the entire world so your chances may be slim to none if you pre ordered late. The Sam Ash by me had two units and I was lucky to get one of them. Remember Serato still wants to make money off selling the video plug in rather than just giving it away for free.

Disappoint, logistically speaking, but not surprising. Oh well.

If one of y'all Serato folk would like to close this thread to prevent it from spiraling into nothing/everything, I wouldn't have a problem with that.

Hi VxJasonxV .

I really don't understand why you're disappointed. Care to explain?

I'm disappointed because that's not the first 10,000.


This method of distribution nearly guarantees that licenses will go unredeemed. Granted that will also happen due to people who already own SVideo, but I digress.

Yes, I understand all the points you've made. I just don't understand why this results in you personally being disappointed.

Are you concerned that you may buy a DDJ-SX and not receive a voucher? Because I can say that that is very unlikely if you're thinking about picking one up soon.

That's perhaps a bit subconsciously why I opened this topic, I like offers/deals :). Between that and a larger discussion about the difficulty of shipping/storing logistics, not to mention the contention of how many units get sent to heavy hitters like Amazon, whatever Pioneer uses for "direct" sales (probably still retail partners), etc.

I'm not actually concerned about missing this opportunity. I have little inclination to VJ, I'll sooner make an investment in lights than video. I do desperately want a DDJ-SX, but purely for the hardware itself and getting out from under the nuisances of Novation's TWITCH. But I need to justify the money first ;).

If I got the voucher, I might wind up giving it to a friend who has expressed interest in video, and I'd just use the demo until I get interested in it. I'm not convinced that video can be a good enough show when it's so tightly integrated with what you're playing, not to mention I rarely have a video source to send it to when I play.

I didn't open this topic to complain, I opened this topic to pre-empt other people who would complain. But seeing as you've answered that there are 10,000 vouchers going out, period, I'm convinced that will not be a problem.

this is such a silly conversation. it's a freebie. if you want the freebie, buy the sx now. i guarantee you will be one of the 10k if you buy yours before xmas.

I would love to do so. Would you mind giving me the $1000 to do so? That would pretty much guarantee it for me.

Thanks!

I'm glad you guys pointed it out. We bought 4 of them for our company and I have to activate all asap so I don't miss out

Nope. You can activate them pretty much whenever without concern.

The price of the DDJ-SX is pretty reasonable I would think for what the unit does.

FYI Jason, Serato Video is available as demo software, the only limitation is a watermark on the output window. If you are curious about this software, I highly recommend trying out the demo, this ensures A: You actually like the software and B: Your computer can run the software. Check the link: serato.com

If you are an existing ITCH or Scratch Live user, its the exact same plugin that works for both, as well as Serato DJ.

Yes, it is. Just because it's a good value doesn't mean I can justify the expense. Especially when I have a perfectly functional controller already, and really just want to appease the inner gadget nerd in me by upgrading to the SX.


I know. I wrote this a few posts back:

VxJasonxV - if you already have a setup that works for you then you don't have to buy a new one. i know it's tempting. the SX is very, very shiny but it's a cost.

you have to ask yourself if the add'l features and the newness outweighs the cost. you also need to factor in the upgrade cost of dj if your current controller is an intro one.

i have turntables and cdj's. all the clubs i spin at have one or the other. and when i do mobile gigs i take one or the other. i have the dough for an SX, but with my current setup i don't have the need. so i'm passing on the SX.

if you're only buying the SX for the "free video serial" then video is just not that important in your field. most DJs that are making the most of their job are on video already. if you don't happen to get the free video code, but you think video will be a useful tool for you and your job/career, then a $149 investment is well worth it still.

Soooo +1

How can I find out what production number on DDJ SX?

you mean serial No.?

Lol, I'm was referring to how do I know what number in production I have since the first 10,000 purchasers receive a free license.

if you don't have one inside the box,then you're not among the first 10,000.

the video voucher was included in the first 10,000 SX's shipped out...you may just have to fork out extra for video :-) it's the only option until Mix Emergency is officially supported...all the hacks suck of far and aren't reliable on a paid gig,you can however mess around at home with ME & Serato DJ :-)

I have a voucher that I will likely never use. Willing to part with it for a fair price.. inbox me if anyone's interested.