Software help archive

A read-only archive of old serato.com help threads.

Crash on startup

Product
ITCH
Version
2.2.2
Hardware
Pioneer DJ DDJ-S1
Computer
Mac
OS
Platform
-
caru 8:00 PM - 22 December, 2013
Hi,
first I would to thank you for this amazing App,
but now I have a problem with it
after a crash due to a lack of disk space, I was not able to start Itch again. This message appears : "Serato ITCH version 2.2.2, Copyright 2012 Serato Audio Research. a quitté de manière imprévue".

I tried to reinstall it, delete preferences plist but nothing worked.
it crashes at startup.

I have about 200/300 tracks on Itch and i don't use any external drive.

below you ca find a copy of the crash report ITCH_2013-11-29-163730_MacBook-Pro-de-CARUDEL.crash
I don't know if it is the good way to send it to you

Thanks for your help

greetings,
Cedric Carudel

Process: ITCH [319]
Path: /Applications/ITCH.app/Contents/MacOS/ITCH
Identifier: com.serato.itch
Version: ITCH version 2.2.2 (2.2.2.20)
Code Type: X86 (Native)
Parent Process: launchd [247]
User ID: 501

Date/Time: 2013-11-29 16:37:29.738 +0100
OS Version: Mac OS X 10.8.5 (12F45)
Report Version: 10

Crashed Thread: 21



Thread 21 Crashed:
0 libsystem_kernel.dylib 0x98fbca6a __pthread_kill + 10
1 libsystem_c.dylib 0x99885b2f pthread_kill + 101
2 libsystem_c.dylib 0x998bc631 abort + 168
3 libc++abi.dylib 0x973d87e0 abort_message + 151
4 libc++abi.dylib 0x973d6249 default_terminate() + 34
5 libc++abi.dylib 0x973d6289 safe_handler_caller(void (*)()) + 13
6 libc++abi.dylib 0x973d62f1 std::terminate() + 23
7 libc++abi.dylib 0x973d73e6 __cxa_throw + 110
8 libstdc++.6.dylib 0x9579a2f6 operator new(unsigned long) + 127
9 libstdc++.6.dylib 0x9579a342 operator new[](unsigned long) + 17
10 com.serato.itch 0x00165142 0x1000 + 1458498
11 com.serato.itch 0x00163314 0x1000 + 1450772
12 com.serato.itch 0x000f7e00 0x1000 + 1011200
13 com.serato.itch 0x000f84f1 0x1000 + 1012977
14 com.serato.itch 0x000f9273 0x1000 + 1016435
15 com.serato.itch 0x0015e50c 0x1000 + 1430796
16 com.serato.itch 0x0015d7ed 0x1000 + 1427437
17 com.serato.itch 0x0015bbfd 0x1000 + 1420285
18 libsystem_c.dylib 0x998845b7 _pthread_start + 344
19 libsystem_c.dylib 0x9986edce thread_start + 34

Serato, Support
Sam GG 9:26 PM - 23 December, 2013
Hey Caru,

Could I please have your computers full specs? Also can you give me a list of all USB devices that are connected.

Do you recall any changes to your system / library / setup before these crashes started?

Could you get me the full crash report from here: serato.com

Sam
8:04 AM, 7 Jan 2014
This help request has been closed due to inactivity.