Serato DJ Pro General Discussion

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 Serato DJ Pro General Discussion
Serato DJ 1.3 Quit unexpectedly
Talk about Serato DJ Pro, expansion packs and supported hardware

Serato DJ 1.3 Quit unexpectedly

Dj Phivestar 2:28 AM - 16 July, 2014
Macbook Pro
Retina, 15-inch, Late 2013
Processor: 2GHz Intel Core i7
Memory: 8 GB 1600 MHz DDR3
Graphics: Intel Iris Pro
Serial Number: C02LW14ND56
Software OS X 10.9.3 (13D65)

Serato DJ has quit several times while I was in the middle of a set. I was running Serato video, and using the Rane sixty two mixer. I need to resolve this problem asap so that I don't jeopardize my current residency.
Serato, Forum Moderator
Jason.S 2:32 AM - 16 July, 2014
Hi Dj Phivestar,

Thats no good! We would love to help out- the best way to get in touch with our support crew for some assistance is opening up a help request here; support.serato.com

They will get back to you as soon as they can and take a look into it,

Thanks for getting in touch!

Jason
Serato, Forum Moderator
Samuel S 3:05 AM - 16 July, 2014
Does this happen using the latest update, Serato DJ 1.6.3? With latest drivers installed and latest firmware updated for your mixer?

serato.com

sam.
Dj Phivestar 7:45 PM - 24 July, 2014
I have the latest version installed and the latest drivers.
Serato, Forum Moderator
Samuel S 8:41 PM - 24 July, 2014
Could you please attach the crash report?
Dj Phivestar 6:59 AM - 25 July, 2014
I have the crash reports, but where is the attach file button? I dont see a way to attach anything in here?
Dj Phivestar 8:04 AM - 26 July, 2014
I have been Trouble shooting this issue... I put Serato DJ on no sleep mode in the finder, and deleted all the corrupt files. It still crashed on me tonight. After that crashed i turned off the izotope pitch and time... the program did not crash again. I will try this again tomorrow night. If it was the izotope plugin that was causing the crashes... will this be fixed? The pitch and time was awesome.
Serato, Forum Moderator
Samuel S 3:21 AM - 27 July, 2014
Hey there, sorry this is a thread in the general discussion area and not a tech support request which is why you can't attach files. I'd recommend you talk to the support team so they can help you out and find out what's wrong - serato.com

sam.