Serato DJ Lite / Intro General Discussion
Hardware disconnected
Talk about Serato DJ Lite / Intro software and controllers.
Hardware disconnected
Gfuss
12:26 PM - 29 November, 2016
I have a fresh installation of Windows 10 with Microsoft Dot Net 3.4 installed.
I have also installed the Pioneer DDJ-SB2 driver
When I launch DJ intro then plug in the SB2 controller the decks flashes up then disappears.
In the Control Panel under Sounds whether I select SB2 as the sound card and set as default or the internal card on both the decks flashes up then disappears.
I have also checked all setting under Sound and either way same issue.
I have tried 3 different USB cable and getting the same issue.
Could anyone on here kindly advise me thanks??
I have also installed the Pioneer DDJ-SB2 driver
When I launch DJ intro then plug in the SB2 controller the decks flashes up then disappears.
In the Control Panel under Sounds whether I select SB2 as the sound card and set as default or the internal card on both the decks flashes up then disappears.
I have also checked all setting under Sound and either way same issue.
I have tried 3 different USB cable and getting the same issue.
Could anyone on here kindly advise me thanks??
Rui K
3:53 AM - 7 December, 2016
Hi Gfuss,
If you need any further help, please reply to your Serato support tickets #243356. Our support member will get in touch with you very shortly.
Regards,
If you need any further help, please reply to your Serato support tickets #243356. Our support member will get in touch with you very shortly.
Regards,
tony101cast
8:52 PM - 9 May, 2017
hi i am also having this issue, i am amble to use my ddj-sb2 to play the songs but i am only getting one track on serato intro and it says hardware dissconnected still
JiMe17
10:23 PM - 7 July, 2017
Hi,
I am also having this same problem with serato intro and my numark mixtrack pro3.
Any advice?
I am also having this same problem with serato intro and my numark mixtrack pro3.
Any advice?
Dave.
2:50 AM - 11 July, 2017
@JiMe17, sorry to hear this - can you run through the appropriate guide below:
PC: support.serato.com
Mac: support.serato.com
If you continue to run into issues, open a help request with your computers system report file attached: support.serato.com
Cheers,
Dave.
PC: support.serato.com
Mac: support.serato.com
If you continue to run into issues, open a help request with your computers system report file attached: support.serato.com
Cheers,
Dave.
NohsaBeats
3:53 PM - 25 December, 2017
I've been getting a hardware disconnected thing when im plugging in my DDJ-SB2 and it wont work because of it help!
____kieran
4:01 PM - 25 December, 2017
I have same issue, got decks this morning. @NohsaBeats
If anyone has fix for this problem let me know.
Decks flash up for a second then disappear.
If anyone has fix for this problem let me know.
Decks flash up for a second then disappear.
steve_wales
3:57 AM - 28 December, 2017
Does anyone have any help for this??
I have exactly the same problem as everyone is having here.
Thanks
I have exactly the same problem as everyone is having here.
Thanks
DJ Tecniq
9:02 AM - 28 December, 2017
If none of the above has helped you’ll have to start a support ticket
AodhanRyan
1:35 PM - 28 December, 2017
I have the same issue with the Roland DJ202, i installed the driver and still have the same issue. going to return the controller and get something pioneer
____kieran
1:58 PM - 28 December, 2017
www.pioneerdj.com You need to download and install the driver aswell as the Serato software. That fixed my issues.
83NG2
10:12 AM - 13 January, 2018
I am also having this issue with my new Numark Mixtrack Platinum, it just keeps saying the hardware is disconnected and only comes up with one deck on Sertao. Any ideas?
Jan77
7:49 AM - 1 February, 2018
I have same problem with Numark Mixtrack Platinum. There´s only one track on Serato and says "hardware disconnect". What i can do to fix it?
Jimmy11
11:14 AM - 7 February, 2018
I just bought a Numark DJ2GO2 and downloaded Serato Intro. It plays for a while then just shuts down.Help!!
DJ Tecniq
5:03 PM - 7 February, 2018
What are the specs of your laptop?
Quote:
I just bought a Numark DJ2GO2 and downloaded Serato Intro. It plays for a while then just shuts down.Help!!
Jimmy11
11:21 PM - 8 February, 2018
MacBook Air (11-inch, Early 2015)
Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
DJ Tecniq
3:20 AM - 9 February, 2018
Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
High Sierra?
Quote:
MacBook Air (11-inch, Early 2015)Processor 1.6 GHZ intel core i5
Memory 4GB 1600 MHz DDR3
DJ Tecniq
4:44 PM - 9 February, 2018
Ok this may help. Not sure what’s going on but sounds like the OS X is causing the issue.
www.numark.com
www.numark.com
To participate in this forum discussion please log in to your Serato account.