try this support.serato.com

Hi thanks for this.
It hasn't solved the issue and i've also found the text option doesn't work either

Restart your computer the screens will eventually reappear. Also maybe get a refund for Serato Video cause Serato could of deactivated the laptop from their end. A license can be used for 2 computers. Good luck

Hi guys,
Thanks for your help.
Unfortunately neither of these efforts have sold the issue.
Does anyone know how long Serato take to respond as no one has got back to me yet?
Also seems like i'm not the only one with this issue

I have the same problem, I only use SV these days when I am previewing tracks offline and sometimes it had taken me around 10 restarts of SDJ or even rebooting my MacBook Pro to get it to come back up. Then it disappears again randomly the next time I use it.

Support is going to have you go through the same motions and it's not a permanent fix.

Keep restarting or do a Pram reset on Mac. It should eventually appear again.

1) open finder
2) click on GO top tool bar
3) hit option, Library should pop up
4) click on library
5) click on preferances
6) in search box type serato
7) delete both - com.serato.seratovideo.plist , and com.serato.video.plist
8) empty trash

should be good to go
if not start from 1)
but this time with serato closed

Where is my Serato Video Output Window or Preview Window?

If you are experiencing your output window or output preview window disappearing after upgrading to Serato Video, please follow these instructions to resolve this issue:

PC
1) Close all programs.
2) Open the Start menu.
3) In the search box type "regedit" (minus the quotation marks).
4) Click the regedit.exe icon and the Registry Editor window will now open.
5) Expand the HKEY_CURRENT_USER folder.
6) Expand the Software folder
7) Expand the Serato folder
8) Right click on the SeratoVideo folder, select "rename" and give it a new name (e.g. old_SeratoVideo)
9) Restart your PC
10) Now open Serato DJ and Serato Video, and the output window should have now returned to default settings.

Mac
1) Close all programs.
2) Open Finder and go to the User > Library > Preferences folder.
3) Rename the com.serato.seratovideo.plist file (e.g. to old_com.serato.seratovideo.plist).

Note: On Mac OS X 10.7 and higher, the User Library is hidden. To access this you will have to hold down the option key and click on "Go" on the Finder toolbar and the Library option will appear in the drop down menu. You will also need to remove the com.serato.seratovideo.plist.lockfile.

4) If using Mac OS X 10.9 or higher, please complete the further steps below;

Open Applications --> Utilities --> Activity Monitor
Under the "CPU" or "MEMORY" tabs, locate and force quit all cfprefsd processes, as per the screenshot below;


5) Restart your Mac
6) Now open Serato DJ and Serato Video, and the output window should have now returned to default settings.


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